Cohen Eye Privacy Policy

Effective Date: January 1, 2025

Your privacy is important to us. It is Cohen Eye Institute's policy to respect your privacy regarding any information we may collect from you across our website, https://coheneyeinstitute.com, and other sites we own and operate.

Information We Collect

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we're collecting it and how it will be used.

The types of personal information we may collect include:

• Contact information (name, email address, phone number, mailing address)
• Appointment scheduling information
• Medical information relevant to your eye care needs
• Website usage data and analytics
• Communication preferences

How We Use Your Information

We use the personal information we collect to:

• Provide and improve our eye care services
• Schedule and manage appointments
• Communicate with you about your care and our services
• Send appointment reminders and follow-up communications
• Respond to your inquiries and requests
• Comply with legal and regulatory requirements

SMS Messaging and Text Communications

When you provide your mobile phone number and consent to receive text messages from Cohen Eye Institute, we may use SMS messaging to:

• Send appointment reminders
• Provide important updates about your care
• Share relevant health information and tips
• Send promotional messages (with your consent)

Important SMS Privacy Notice:

• SMS consent is not shared with third parties
• Your mobile phone number and SMS preferences are kept confidential
• You can opt out of SMS communications at any time by replying "STOP" to any text message
• Standard message and data rates may apply

Information Sharing

We don't share any personally identifying information publicly or with third-parties, except when required to by law. Specifically:

• SMS consent is not shared with third parties
• We may share information with healthcare providers involved in your care
• We may disclose information when required by law or to protect our rights
• We may share aggregated, non-identifying information for research or quality improvement purposes

Data Retention and Security

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we'll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.

External Links

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

Your Rights and Choices

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

For SMS communications specifically:

• You can opt out at any time by texting "STOP"
• You can get help by texting "HELP"
• You can update your preferences by contacting our office

Contact Information

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us:

Cohen Eye Institute
Phone: (917) 398-4011
Website: https://coheneyeinstitute.com

Policy Updates

This policy may be updated from time to time. We will notify you of any significant changes by posting the updated policy on our website with a new effective date.

This policy is effective as of January 1, 2025.